This Privacy Policy explains what information Miqla collects when you use miqla.app and our related services (the "Service"), how we use it, and the choices you have.
1. Information we collect
Information you give us. When you create an account, we collect your name and email address. When you use the Service, we collect the video links and files you submit and the clips, captions, and other output we generate for you. If you contact us, we keep the content of your messages.
Payment information. Payments are handled by our payment processor. We receive limited details such as your plan, billing status, and transaction history, but we do not store your full card number.
Information collected automatically. We collect technical and usage data, such as your IP address, browser and device type, pages you visit, features you use, and the date and time of your activity.
2. How we use your information
We use your information to:
- provide the Service, including processing your videos into clips;
- create and manage your account, plan, and credits;
- process payments and prevent fraud or abuse;
- send you service-related messages, such as receipts and important updates;
- understand how the Service is used so we can fix problems and improve it.
We do not sell your personal information.
3. Cookies and similar technologies
We use cookies and similar technologies to keep you logged in, remember your preferences, and measure how the Service is used. Most browsers let you block or delete cookies, but some parts of the Service may not work properly without them.
4. Who we share information with
We share information only with service providers that help us operate Miqla, such as hosting and storage, sign-in, payment processing, AI and video processing, and analytics providers. They may use your information only to perform services for us.
We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a merger, acquisition, or sale of assets.
5. How long we keep information
We keep your account information and content while your account is active. After you delete your account, we delete or anonymize your data within a reasonable period, except where we need to keep certain records for legal, tax, or security reasons.
6. Your choices and rights
You can update your account details at any time and ask us to delete your account. Depending on where you live, you may also have the right to request access to, correction of, or deletion of your personal information, or to opt out of certain uses of it, including rights under US state privacy laws such as the CCPA. To make a request, email [email protected].
7. Children
The Service is intended only for people 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with information, contact us and we will delete it.
8. Security
We use reasonable technical and organizational safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
9. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date above and, for significant changes, may notify you by email or in the Service.
10. Contact
If you have questions about this Privacy Policy or how we handle your information, contact us at [email protected].
See also our Terms of Use.